CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at 936-GOD-CAVE or send us an email at goddesscave@gmail.com

FAQ

 
How do I track my order?
Once your item(s) has been shipped a USPS tracking number will be sent via email to the account you have provided us. Please don't forget to check your spam box.

 

What are my delivery options?

All items are shipped through the United States Postal Service. Item(s) weighing less than 12 ounces may be shipped 1st class, all others will be shipped priority. Overnight/Express Shipping is available only for none custom item(s) that are readily available (contact us before selecting express shipping). Deliveries outside of the U.S. will be shipped by USPS International Priority. 

 

How do I return an item?

Returns will be sent to the address listed on your delivery package, please contact us if you need help locating that address.

How long before I receive my order?

Our standard shipping takes 3 to 5 business days with USPS which excludes all major holidays & weekends. This shipping estimate does not include the time it takes to process your order. 

For ALL customized item(s) our processing time may take up to 14 business days, (excluding all major holidays & weekends) so please plan your purchase accordingly. For any questions please feel free to contact us via email at GoddessCave@gmail.com

or by phone 936-463-2283.

Are Goddess Cave shoes true to size?

Yes, our shoes are true to US whole sizes, if you wear half sizes please round to the nearest size up. 

Goddess Cave Return Policy

IMPORTANT: With limited exceptions, returns are refunded via store credit in the form of a Goddess Cave E-Gift Card. Goddess Cave does not issue store credit for the original shipping charges.

All clearance items are considered Final Sale and cannot be returned for store credit.

With limited exceptions, Goddess Cave do not provide prepaid return labels; you are responsible for covering shipping costs to return.

 

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 14 days of the delivery date.   
     

  • Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
     

  • Items must be free of stains, makeup, deodorant, or wear.
     

  • Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
     

  • All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
     

  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
     

  • All returns are refunded via store credit in the form of a Goddess Cave E-Gift Card.

  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
     

  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
     

  • Damaged, defective, or incorrect items must be reported within 7 days of delivery. 
     

  • Returned-to-Sender & Refused Packages:

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
     

  • Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
     

  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
     

  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Store Exchanges

Because we can't ensure the style/size required will be available by the time returned items come back to us, except in very limited circumstances, we are unable to accommodate exchanges.

Damaged/Defective/Incorrect Items

Should you receive a damaged, defective, or incorrect item, contact Goddess Cave via email at goddesscave@gmail.com or by phone 936-463-2283. Once we receive your request, we will be in contact with you to address and resolve the issue.

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to us. Once your return is fully processed, we will issue you store credit in the form of a Goddess Cave E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!

Helpful Hint: Goddess Cave is not responsible for returns until they reach our address. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Goddess Cave will not issue store credit for your returns.

Shipping Policy

Our standard shipping takes 3 to 5 business days with USPS, (this does not include processing). 

ALL customized item(s) our processing time may take up to 14 business days, so please plan your purchase accordingly. For any questions please feel free to contact us via email at GoddessCave@gmail.com

or by phone (936)GOD-CAVE or (936)463-2283.

 

Return Policy

With limited exceptions, returns are refunded via store credit in the form of a Goddess Cave E-Gift Card.

Goddess Cave does not issue store credit for shipping charges.

 

All clearance items are considered Final Sale and cannot be returned for store credit.

Goddess Cave do not provide prepaid return labels; you are responsible for covering shipping costs to return.

 

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 14 days of the delivery date.   
     

  • Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.

For further details on our Shipping & Return Policies please refer to our Customer Care page.

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